Setting the logging level
- Increase logging and recreate the problem to aid debugging. Level Up the logging to at least debug sometimes trace or verbose will be asked for.
DO NOT LEAVE LOGGING ON TRACE or VERBOSE. These logging levels are very disk intensive and should only be used for short periods of time.
2. If all these checks pass - collect all the logs.
There are two ways to gather logs
The First way is to click on the ziti desktop edge icon on the status bar, you have Logging menu -> Clicking on "Packet Tunnel" or "Application" will open the logs as seen below:
If you aren't able to access them via Ziti UI, the V7 logs in Mac is in the path "/Users/<Username>/Library/GroupContainers/MN5S649TXM.ZitiPacketTunnel.group"
*Note:
Mac saves only 2 days of logs. So the user should share the logs within a day.
Attaching logs
Logs up to 15 MB can be sent over e-mail to Netfoundry Support. However, logs up to 50 MB can be uploaded by logging into NetFoundry Support Hub Portal.