Contact NetFoundry Support
Support Phone: +1.855.284.2007
Support Email: support@netfoundry.io
Support Program Options
Please note that not all packages are available in all regions. Please check with your NetFoundry Representative or mail support@netfoundry.io for more details.
| SUPPORT PROGRAM | STANDARD | SELECT | PREMIUM |
| Cost - % of Total Services | 15% | 20% | 25% |
| PROGRAM FEATURES | STANDARD | SELECT | PREMIUM |
| Web Portal Support | Yes | Yes | Yes |
| Email Support | No | Yes | Yes |
| Phone Support | No | Yes | Yes |
| Service Delivery Manager | No | No | Yes |
| Technical Account Manager | No | No | Yes |
| Delivery SLA | Best Effort | 99.9% | 99.95% |
| Quarterly Business Review | No | Yes | Yes |
| RESPONSE TIME SLA | STANDARD | SELECT | PREMIUM |
| Severity One Issue | 24 Hours | 12 Hours | 1 Hour |
| Severity Two Issue | Best Effort | 24 Hours | 2 Hours |
| Severity Three Issue | Best Effort | Best Effort | 12 Hours |
*Customer architectures must qualify to be eligible for standard or premium support
*Basic support does not apply for free trials or free tiers
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