Client Installation

General Questions

Question:  What operating systems does NetFoundry support for clients?

Answer:  NetFoundry supports Windows 7 (64-bit) and Windows 10 (64-bit) as well as MacOS (El Capitan 10.11Sierra 10.12High Sierra 10.13,Mojave 10.14, and Catalina 10.15). 

Additionally there is an Android client available to beta-test, if you would like to participate in that testing please contact support@netfoundry.io.

Question:  My client is installing, but the installation is failing and I see a registration error after I input the registration key.

Answer:  NetFoundry requires certain ports to be open in order to register your client and connect to the NetFoundry Network.  Those ports are:

Description Port Numbers
Initial installation and registration TCP 18443, 49012
Ongoing connectivity to the NetFoundry Network TCP 80, 443
UDP 49002
TCP/UDP 5520-5550

 

Microsoft Windows

Note: NetFoundry supports Windows 7 (64 bit) and Windows 10 (64 bit).

  1. Question: I'm using Windows 7 (64 bit), and the client installation fails.
  2. Question:  I'm using Windows 7 (64 bit) or Windows 10 and the installation is failing. 
    • Answer:  You will also need the VC run time.  This file is "VCRUNTIME140.DLL", it is located under "C:\Windows\System32".  If this file is not located in that directory you'll need to install it using these instructions.
  3. Question:  Client installation is failing on Windows 10 (64).
  4. Question: My machine has a non-English ISO installed Windows 10 (64) version and Client installation is failing.
    • Answer:  Please share the contents of the following command, run as an elevated user within PowerShell, with NetFoundry support to receive an appropriate Client installation. 
      • dism /online /get-intl

MacOS

  1. Question:  Client is failing to install on High Sierra.
    • Answer:  Mac OS will prompt user "System Extension Blocked".  User will need to go to security preferences and enable the extension signed by "Dispersive Solutions, Inc."

 

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