Before You Begin
1. Check your version of Windows before attempting to install the NetFoundry Windows Client. It does not run on 32bit versions of Windows.
See this Microsoft support article for more information: 32-bit and 64-bit Windows: Frequently asked questions
2. Ensure that Windows has access to the Internet
|Needed one time for initial install/registration to the NetFoundry Network||
|For regular connectivity to the NetFoundry Network||
3. Supported Windows versions
- Windows 7 64-bit
- Windows 10 64-bit
4. Other considerations to be aware of
- If your Windows OS is non-English, please contact NetFoundry for further information before proceeding to installation..
- For both Windows 7 and 10, the VC run time library is needed. This file is "VCRUNTIME140.DLL", it is located under "C:\Windows\System32".
- For Windows 7 only, you need "SHA-2" code signing support. This update is missing from Windows 7 SP1. Other versions of Windows and SPs on Windows 7 include this support.
- For Windows 7 only, you need .NET framework "v4.0.30319".
- Check any group policy or group policy changes that many block the NetFoundry Client/Driver from sending packets into the network.
- Check anti-virus / malware protection to ensure it allows installation and runtime access of the NetFoundry Client/Driver. WE RECOMMEND TURNING OFF DURING INSTALLATION.
- Check any local Windows/3rd Party Firewall restrictions that may prevent the NetFoundry Client/Driver from reaching out to the Internet (per the ports/protocols above).
5. You will need a Registration Key to complete the client installation.
You should have received the key via email, or some other means, from your Network Administrator or Installation Coordinator. The Registration Key can be also obtained from the NetFoundry Console - see Create and manage clients for more information.
Installing the NetFoundry Client on Windows
- Download the client installer package from the downloads page for your version of Windows, and save it to your your PC.
- Locate the installer package and double-click to run it.
- If a "Windows protected your PC" appears, click "More info", and then "Run anyway"
See the Support Hub article: Troubleshoot client and gateway registration errors.
During Client Operation
For Windows users your anti-virus or anti-malware applications may identify the NetFoundry client as a problem. There are two applications that were installed, these are VtcMonitor and VdnTray.
To enable the NetFoundry client in these case you will need to white list the NetFoundry applications running.