Install a NetFoundry Client on Windows

Before You Begin

1. Check your version of Windows before attempting to install the NetFoundry Windows Client. It does not run on 32bit versions of Windows. 

See this Microsoft support article for more information:  32-bit and 64-bit Windows: Frequently asked questions

2. Ensure that Windows has access to the Internet

Description Port Numbers
Needed one time for initial install/registration to the NetFoundry Network
  • TCP 18443, 49012
For regular connectivity to the NetFoundry Network
  • TCP 80, 443
  • UDP 49002
  • TCP/UDP 5520-5550  

3. Supported Windows versions

  • Windows 7 64-bit
  • Windows 10 64-bit

4. Other considerations to be aware of

  • If your Windows OS is non-English, please contact NetFoundry for further information before proceeding to installation..
  • For both Windows 7 and 10, the VC run time library is needed.  This file is "VCRUNTIME140.DLL", it is located under "C:\Windows\System32".
  • For Windows 7 only, you need "SHA-2" code signing support. This update is missing from Windows 7 SP1.  Other versions of Windows and SPs on Windows 7 include this support.
  • For Windows 7 only, you need .NET framework "v4.0.30319".
  • Check any group policy or group policy changes that many block the NetFoundry Client/Driver from sending packets into the network.
  • Check anti-virus / malware protection to ensure it allows installation and runtime access of the NetFoundry Client/Driver.
  • Check any local Windows/3rd Party Firewall restrictions that may prevent the NetFoundry Client/Driver from reaching out to the Internet (per the ports/protocols above).

5. You will need a Registration Key to complete the client installation.

You should have received the key via email, or some other means, from your Network Administrator or Installation Coordinator. The Registration Key can be also obtained from the NetFoundry Console - see Create and manage clients for more information.

Installing the NetFoundry Client on Windows

  1. Download the client installer package from the downloads page for your version of Windows, and save it to your your PC.
  2. Locate the installer package and double-click to run it.
  3. If a "Windows protected your PC" appears, click "More info", and then "Run anyway" 

 

4. The Client Installer will appear on the screen. Follow the dialogs to install the software on your computer. When prompted, enter your Client Registration Key. When prompted, reboot your computer. The client will start up automatically on boot.
PLEASE NOTE: The Windows application name of the NFN Client is "connect".
 

Troubleshooting Registration

See the Support Hub article: Troubleshoot client and gateway registration errors.

 

 

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